RETURN, REFUND & EXCHANGE POLICY
Last Updated: June 2026
ALL SALES ARE FINAL
Due to the nature of hemp-derived cannabinoid products, all sales made through ReUp Hemp Co. are final.
We do not accept returns, exchanges, or issue refunds for any products once an order has been placed.
By purchasing from ReUp Hemp Co., you acknowledge and agree to this policy.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If you receive a product that is damaged during shipping, defective, or incorrect due to an error on our part, please contact us within forty-eight (48) hours of delivery.
To request assistance, email support@reuphempco.com and include:
• Order Number
• Description of the issue
• Photographs of the product
• Photographs of the shipping package
ReUp Hemp Co. reserves the right to determine, at its sole discretion, whether a replacement product will be issued.
Replacement requests submitted more than forty-eight (48) hours after delivery may not be eligible for review.
ORDER CANCELLATIONS
Orders may only be canceled before they have been processed for shipment.
Once an order has entered processing or has shipped, it cannot be canceled, modified, refunded, or exchanged.
REFUSED OR RETURNED SHIPMENTS
Orders refused by the customer or returned due to an incorrect address provided by the customer are not eligible for a refund.
Customers may be responsible for additional shipping charges to resend an order.
CHARGEBACK POLICY
Initiating a chargeback without first contacting ReUp Hemp Co. to resolve an issue may result in the denial of future purchases and submission of supporting documentation to the payment processor.
CONTACT INFORMATION
Questions regarding this policy should be directed to:
ReUp Hemp Co.
support@reuphempco.com
SHIPPING POLICY
Last Updated: June 2026
ReUp Hemp Co. ships hemp-derived products only to jurisdictions where such products are believed to be legal.
AGE REQUIREMENT
Customers must be twenty-one (21) years of age or older to purchase products from ReUp Hemp Co.
ORDER PROCESSING
Orders are typically processed within one to three (1-3) business days.
Processing times may increase during holidays, promotions, or periods of high demand.
SHIPPING METHODS
We utilize major carriers including USPS, UPS, and other approved carriers.
Tracking information will be provided when available.
DELIVERY TIMES
Estimated delivery times are not guaranteed and may vary based on carrier performance, weather conditions, and destination.
LEGAL COMPLIANCE
Customers are responsible for understanding and complying with local laws regarding hemp-derived products.
We reserve the right to cancel orders destined for jurisdictions where legality is uncertain.
LOST OR STOLEN PACKAGES
Once a package has been transferred to the carrier, ReUp Hemp Co. is not responsible for carrier delays, lost packages, or stolen deliveries.
Customers should contact the carrier directly regarding delivery issues.
RESTRICTED LOCATIONS
We reserve the right to refuse shipment to any state, municipality, or jurisdiction at our sole discretion.
CONTACT